Vishal NaithaniJul 29, 20203 minThe Ongoing WFH Renaissance has Failed Miserably to Serve its PurposeA friend who was managing her career in senior management reasonably well, shared over the weekend that she resigned from her job as the...
Vishal NaithaniJun 5, 20203 minWhat A Customer Care Agent Inadvertently Taught Me About Employee ExperienceA couple of years back I had ordered an item with Amazon that was apparently non-returnable - a detail that I missed at the time of...